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Frequently Asked Questions
What is AI VOCCLEAR® technology?
ELEHEAR's proprietary VOCCLEAR® AI technology is a synergistic system composed of six integral components: AI Feedback Control, Directionality, Directionality Enhancer, AI Noise Reduction, Speech Enhancer and Amplification. These six modules work together to enhance speech comprehension (especially in noise), and to minimize listening effort, thereby enhancing overall communication.
What’s the difference between ELEHEAR Beyond and Beyond Pro?
Beyond Pro is a next-gen model powered by our latest VOCCLEAR® 2.0 technology, delivering 30% clearer speech, a wider sound range (125Hz–8500Hz), and stronger AI noise reduction compared to Elehear Beyond. Beyond Pro is perfect for conversations in busy, noisy places.
It also includes a brand-new Music Mode that brings vocals and high-frequency details to life, along with Bluetooth streaming, real-time AI translation, and smarter ELEHEAR app.
In short:
ELEHEAR Beyond is great for clear, everyday hearing.
Beyond Pro is for those who want premium sound, music, and a next-level listening experience.
Are the ELEHEAR Beyond series amplifiers or hearing aids?
The Beyond series are OTC hearing aids that incorporate advanced AI technology to enhance speech understanding, especially in noise. They are designed to suit mild to moderate level hearing loss.
What is the warranty coverage and terms?
ELEHEAR offers a 1-year limited warranty on all products. This covers quality, material and workmanship defects on the hearing aids and charging case (accessories not included).
The warranty begins on the date the new devices are delivered. If your hearing aids are found to be faulty during this time frame, there will be no charges associated with any repair, unless the device has been misused.
Why are ELEHEAR hearing aids more affordable than hearing aids from a hearing health professional?
The ELEHEAR hearing aid disrupts the industry by offering professional-grade quality at an affordable price. This innovation is driven by ELEHEAR's in-house research and development, ensuring full control over all technological advancements and making hearing aids highly tailored to users’ needs. By owning its supply chain and manufacturing, ELEHEAR reduces production costs while maintaining quality. Committed to affordability, ELEHEAR passes these savings on to consumers, breaking the traditional financial barriers to high-quality hearing aids and making advanced technology accessible to more people.
Do the ELEHEAR Beyond series allow for Bluetooth-streamed phone calls?
Yes. The Beyond Series hearing aids do allow for Bluetooth streaming of phone-calls to both Apple and Android products. Do ensure your phone has Bluetooth version 5.3 or below (Bluetooth 5.3 is backward-compatible). Successful connectivity depends on specific circumstances and device compatibility.
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