Terms of service
ELEHEAR Inc. ("ELEHEAR," "we" or "us") owns and operates the website elehear.com and its associated pages, affiliated and successor websites and corresponding social media pages, as well as ELEHEAR’s mobile applications (collectively, the "Sites"). The following Terms and Conditions govern the use of the Sites and our products and services offered, provided or sold, as well as information you obtain from ELEHEAR, whether through or from the Sites, by telephone or email or through other means of communication with us. Therefore, any references in these Terms and Conditions to the "Sites" are meant to include any such products, services, information and communications from or with ELEHEAR. By accessing or using the Sites or any information, products or services from the Sites, you agree to be bound by and to comply with these Terms and Conditions.
ELEHEAR reserves the right to revise these Terms and Conditions at any time, without prior notice, and any such revisions to these Terms and Conditions are effective as of the date posted on the Sites. ELEHEAR reserves the right to refuse service or the sale of products or services at any time, consistent with applicable law. Your continued use of the Sites, and of ELEHEAR’s products and services, shall serve as consent to any and all revisions to these Terms and Conditions.
Return and Exchange Policy
For detailed information about our return and exchange policy, please refer to the following link: https://elehear.com/pages/return-and-exchange-policy
Warranty Policy
For detailed information about our warranty policy, please visit the following page:
Permitted Use of the Sites
ELEHEAR does not sell any products or services to minors, and the Sites may not be used by anyone under the age of 18.
Subject to these Terms and Conditions, ELEHEAR grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Sites (and to download, install and run our mobile applications solely on your personal mobile devices) for the purpose of learning about ELEHEAR’s products and services, scheduling and conducting online hearing assessments arranged through ELEHEAR, ordering products and services from ELEHEAR, communicating with ELEHEAR's Sales, Customer Support and Audiology team, and otherwise accessing and using any functionality, information and services made available by ELEHEAR through the Sites. Your use of our mobile application is subject to the relevant terms and conditions of the application store from where you download the app, such as Apple's App Store, Google Play or similar sources of mobile applications. ELEHEAR retains and reserves all of its rights in the Sites and, except as expressly provided above, no rights or licenses in or to the Sites or any other intellectual property of ELEHEAR, and are granted or provided, hereunder, by implication, estoppel or otherwise.
The Sites may not be used for purposes that are in violation of any applicable laws or regulations or contrary to these Terms and Conditions. Furthermore, you agree not to (and shall have no right to):
(i) reverse engineer, disassemble, decompile, modify, or create derivative works of or based on the Sites or any other part of (including any software contained in) the Sites or ELEHEAR’s products or services;
(ii) license, sell, rent, lease, transfer, assign, distribute, host or otherwise commercially exploit the Sites;
(iii) upload, transmit or distribute any computer viruses, worms, malware or any other software intended to damage or alter any software, data, computer, device or communications network (collectively, "Malware") in connection with your use of or access to the Sites; or
(iv) remove, obscure or alter any proprietary rights notices (including copyrights and trademark notices) that may be contained in, or displayed in connection with, the Sites or ELEHEAR’s products or services.
If you post any content, comments or other communications on the Sites, or use ELEHEAR’s products or services, you agree that you will not engage in any behavior that is unlawful, harassing, abusive, threatening, pornographic, discriminatory, false, misleading, obscene, threatening, objectionable, infringing or injurious to others, and your content will not contain any malware, commercial or political solicitations or slogans, or any forms of unsolicited communications or "spam".
By posting to the Sites or otherwise uploading or providing any information, photos, images, audio, video or other content, you give ELEHEAR a worldwide, royalty-free, sublicensable, perpetual and irrevocable right to copy, use, reproduce, publish, display, distribute, modify, exploit and create derivative works of such content, subject to any applicable terms of our Privacy Policy.
ELEHEAR reserves the right in all cases to remove, edit, or block your postings. ELEHEAR does not, however, regularly monitor all postings to the Sites. ELEHEAR takes no responsibility and assumes no liability for the content posted by you, or anyone else who uses the Sites. Content not posted by ELEHEAR has not been vetted or approved by ELEHEAR, and should not be considered endorsed by ELEHEAR.
ELEHEAR reserves the right to refuse service or the sale of products, to edit or remove content from the Sites, or to discontinue or cancel any transaction or order or service, at its sole discretion and at any time, with or without notice to you or any other person. ELEHEAR’s products and services are intended only for those seeking assistance with hearing loss and, while committed to fair trade practices, ELEHEAR reserves the right to take action against anyone who fraudulently poses as a hearing aid candidate in order to infringe on ELEHEAR’s intellectual property rights and/or appropriate ELEHEAR’s proprietary information. If ELEHEAR refuses or discontinues service to you after you have purchased its products or services, ELEHEAR’s "Standard Return Policy" and "Return Policy Based on Medical Opinion" described below may apply. If you are not entitled to a refund under ELEHEAR’s policies, you may, in your discretion, keep your product, but you will no longer be eligible for services ELEHEAR has refused or discontinued.
ELEHEAR reserves the right, without undertaking an obligation, to submit any information provided by you, without subpoena, to law enforcement agencies and/or any credit card or other financing company for fraud investigation. ELEHEAR reserves the right to cooperate with authorities to prosecute such offenders to the fullest extent of the law.
The Sites contain links to other websites that have information we believe may be of interest. We do not endorse these websites and are not responsible for any of the content contained therein or any information that may be collected from you when visiting such websites.
Privacy Policy
Please review our Privacy Policy at elehear.com/policies/privacy-policy, which explains our online information practices, including our collection, use and protection of your data and information. By using the Sites, you confirm that you acknowledge and agree to these policies.
Online Hearing Assessment / No Medical Advice
ELEHEAR’s Online Hearing Assessment leverages audio files developed by research engineer and sound designer Dr. Stéphane Pigeon.
ELEHEAR advises that the Food and Drug Administration (FDA) has determined that your interests are best served by a medical evaluation by a licensed physician before purchasing hearing aids. Any hearing test or examination conducted by ELEHEAR is not a medical test or examination and is solely for the purposes of fitting Over-The-Counter (OTC) hearing aids. Certain hearing tests which may be purported to be required by state law prior to hearing aid purchases may include in-person evaluative elements that cannot be fulfilled by the Online Hearing Assessment.
Any information obtained through the Sites or from communications with ELEHEAR, including the Online Hearing Assessment and any email or telephone interactions with ELEHEAR personnel, is for informational purposes only, and neither ELEHEAR nor any of its personnel in any way proposes to offer medical or other professional advice. Please consult your personal health care provider before making any medical decisions. Any communication between ELEHEAR, including any of its personnel, and yourself does not create a doctor-patient or other professional relationship, and cannot be assumed to be subject to patient or other privacy protections except as explicitly provided in our Privacy Policy. In addition, you acknowledge that hearing loss may result from conditions that could be serious or life-threatening, and which are best evaluated under the care of a physician or otolaryngologist. If the Online Hearing Assessment indicates the potential for a more serious condition, you will be advised to speak with a physician or otolaryngologist or other appropriate provider of in-person care.
Mobile Applications
The following terms (in addition to the other terms contained in these Terms & Conditions) govern the use of our mobile applications (each sometimes referred to as an "App"):
The App is intended for use together with a medical device aimed at people with hearing loss. The App is intended to be used with ELEHEAR’s wireless hearing devices and is capable of providing the user with enhanced user possibilities and experiences, including enhancing the volume of environmental sounds and voices.
The ELEHEAR App sends and receives signals from the ELEHEAR wireless hearing devices using the Bluetooth® technology standard. You will therefore be able to apply the settings to your wireless hearing device using the App on your compatible smart device. The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by ELEHEAR is under license.
Please follow the instructions provided and if necessary contact ELEHEAR support before using the App.
With the App it is possible to receive remote service updates for ELEHEAR’s wireless hearing devices.
Two types of services may be available:
- Remote firmware updates: A service to update the firmware of your wireless hearing devices. ELEHEAR pushes firmware updates to the App when available from our manufacturer.
- Remote Adjustments (also referred to as Remote Fine Tuning): A service for us to help with receiving your requests for hearing aids adjustments, and updating and confirming your hearing aids settings, via the App. When you receive the adjustments, you will be able to apply them to your wireless hearing devices using the App.
The remote fine tuning service applies recommended amplification settings based on available audio metrical information. Settings are specific to each fitting. Manual modification of the fitting parameters impacts and changes the amplification level prescribed. This change is audible to you when the devices are connected. Extra caution should be exercised if you are sensitive to sounds, for example suffering from tinnitus or hyperacusis. If you wish to use or stop using the service for remote fine tuning, please contact ELEHEAR Customer Support team. Performance of remote fine tuning is performed as a professional service by ELEHEAR team of professionals.
ELEHEAR is not permitted and is technically unable to delete data from any parts of the software used to perform the remote fine tuning. If you experience any problems using the ELEHEAR App, please contact our Customer Support team at support@elehear.com or call us at (888) 669-1099.
The ELEHEAR App is provided for your own personal use.
If you wish to stop the collection of data about your App and hearing device usage, please uninstall the App by using standard uninstall processes available as part of your mobile device user instructions or via the App marketplace or network.
Notifications of App updates should not be disabled in the operative system of your mobile device, and we recommend that you install all updates to ensure that the ELEHEAR App will function correctly and will be kept up-to-date.
Disclaimer and Limitation of Liability
ELEHEAR does not provide medical professional advice and the ELEHEAR App is not a platform providing professional medical advice. You should always talk to your personal health care provider or an in-person hearing care specialist for diagnosis and treatments, and other medical-related questions or making any medical decisions. The App must only be used with ELEHEAR mobile-supported wireless hearing devices. ELEHEAR takes no responsibility if the App is used with other unsupported devices.
To the furthest extent permitted under applicable law, ELEHEAR hereby disclaims any and all liability arising directly or indirectly from the use of the App.
ELEHEAR does not guarantee, represent or warrant that your use of the App will be uninterrupted or error-free, and you agree that from time to time ELEHEAR may remove the App for indefinite periods of time, or cancel the App at any time, without notice to you. In this case, you can still use the hearing devices and have onsite adjustments performed by a local hearing care professional equipped to service the hearing devices.
Please refer to the user guide that came with the hearing devices as well as the help information provided in the App for information on intended use, cautions and warnings. Before using the App and to ensure correct usage of the App, it is strongly recommended that you thoroughly familiarize yourself with the functions of the App. You can learn about the App functions in the various support sections of the App.
No Reselling of ELEHEAR Products and Services
Products and services purchased from these Sites are personal to the individual purchaser and may not be resold, leased, transferred or otherwise distributed (collectively, "transferred") under any conditions or circumstances. Any such transfer, or use of such products or services by any other person, shall render the warranty and other policies null and void, and ELEHEAR shall not be required to provide support or any other services with respect thereto.
Disclaimer of Warranties
ELEHEAR makes no warranty that the Sites or their content, including the Online Hearing Assessment and any communications with ELEHEAR personnel, will be 100 percent accurate or error-free. Your reliance on any information presented on the Sites, including the Online Hearing Assessment, is at your own risk. The information provided by the Sites is not meant as a substitute for the advice of a healthcare professional. You acknowledge that hearing loss could be an indicator of a more serious, including life-threatening, condition or illness, and that you should seek care from a healthcare professional if you have any questions or concerns about your health.
Except as expressly provided below in these Terms and Conditions (see Warranty Program below), these Sites and all products, services and information from ELEHEAR are provided to you on an "as is" basis without any warranty or guaranty of any kind, express of implied.
ELEHEAR expressly disclaims any and all implied warranties, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement, prior course of dealing and usage of trade. Some jurisdictions do not allow or limit the exclusion of certain warranties, so the disclaimers and limitations above may not apply to you to the extent applicable law requires.
Limitation of Liability
To the maximum extent permitted by applicable law, in no event will ELEHEAR be liable for any indirect, special, consequential, exemplary, incidental or punitive damages of any kind in connection with these Terms and Conditions or in connection with your access to or use of the Sites (including the Online Hearing Assessment), or your purchase or use of any products, services or information from ELEHEAR, including without limitation any failure of, or error in, performance of the Sites or any such products or services. Because some states and countries do not allow the exclusion or limitation of liability for consequential or incidental damages, the liability in such jurisdictions shall be limited to the full extent permitted by the relevant law. To the maximum extent permitted by applicable law, ELEHEAR's total cumulative liability for any direct damages, property damage, personal injury, loss of life or any other damages not excluded or precluded pursuant to the provisions above, arising from or related to the Sites these terms or conditions, or any products or services of ELEHEAR, whether in contract or tort or otherwise, shall be limited to an amount never to exceed the greater of (i) five hundred dollars ($500); or (ii) the amounts actually paid by you to ELEHEAR through the Sites or for any such products or services.
Warranty Program and Return Policy
Warranty Period and Covered Services: ELEHEAR provides one year of repair warranty and one year of hearing aid damage coverage for all ELEHEAR hearing aids purchases; one year of repair warranty and one year of damage coverage for any charging case.
All product warranties are in effect from the date of the purchase. Should repair or replacement of a ELEHEAR hearing aid product be necessary, we will make every effort to provide this service in a timely and efficient manner. To facilitate this service, please return the product with a completed Repair Service form (if required) to ELEHEAR in appropriate packaging. A product repaired or replaced under warranty maintains the original purchase warranty effective date. Note that for hearing aids, the replacement must be for the same customer and the same ear, and it must include the same options package as the original hearing aids. The following fees apply:
- ELEHEAR hearing aids per-unit deductible: $200
- ELEHEAR charging case (rechargeable models only): $180
Hearing aids may be replaced only once under this program, and may not be returned for credit. The effective date of the product warranty on the replacement unit is the same as that of the original unit. Should a claim needs to be filed, contact the ELEHEAR Customer Support team at support@elehear.com.
ELEHEAR may require that you return the defective or damaged device before sending you a replacement. You must ensure that the correct device is returned to ELEHEAR. If ELEHEAR provides you with an advanced replacement (at its discretion) device before we receive your defective or damaged device, and you do not return the defective or damaged device within the time communicated to you in notification emails, you authorize ELEHEAR to charge you, including via your original form of payment, for, and agree to pay, the full value of the replacement device.
Standard Return Policy: If the hearing aids or accessory is returned for credit within 100 days from the date the item was delivered to the customer's specified address, along with all included all batteries, cords, accessories and other items (other than any disposable items which were used with the hearing aids or accessory), you will receive a full refund of the purchase price. ELEHEAR will pay for return shipment within the 45-day trial period. To be eligible for return, the returned items must be in the same condition as when received, ordinary wear and tear excluded, the return must be initiated with ELEHEAR Customer Support team within the 100-day period (no later than midnight Eastern time on such 100th day), and all items must be received by ELEHEAR within 14 days after the end of such 100-day period.
Out-of-Warranty Repair: ELEHEAR will accept for repair and other necessary services any ELEHEAR hearing aids or accessory included therewith for a period of five years from the date of the hearing aids purchase. ELEHEAR shall deliver an itemized bill showing the repair and service provided and the charge. If the charge for the repair or service shall exceed $50, no work will be performed unless the customer shall have been first advised of the work to be performed and the charge, and shall have approved and provided payment for the same. Shipping charges for out-of-warranty repairs to and from ELEHEAR are the responsibility of the customer.
Customer Support Team
If you have any questions or concerns regarding the Sites or ELEHEAR’s products or services, please contact ELEHEAR Customer Support team at support@elehear.com or call us at (888) 669-1099, or visit the Sites. Customer Support team is subject to availability of applicable ELEHEAR personnel and to ELEHEAR’s standard support practices and procedures and is limited to responding to inquiries sent through ELEHEAR’s standard support communication channels. ELEHEAR does not provide any commitments or guarantees as to response times or as to when or whether problems or concerns can be resolved or addressed. Support provided by ELEHEAR’s licensed professionals is only available to customers located within ELEHEAR’s covered service area. Customer and Audiology support will not be provided to customers or others who are abusive, as determined in ELEHEAR’s discretion. You understand and agree that any customer service and support offered and provided by ELEHEAR is not for urgent medical or health matters or emergencies.
PLEASE DO NOT CONTACT CUSTOMER SERVICE OR SUPPORT OFFERED BY ELEHEAR WITH ANY LIFE, HEALTH OR MEDICAL EMERGENCY, OR ANY OTHER EMERGENCY. IF YOU HAVE ANY SUCH EMERGENCY, YOU SHOULD IMMEDIATELY CONTACT THE POLICE, FIRE DEPARTMENT, 911 OR APPROPRIATE EMERGENCY RESPONSE SERVICE.
Permission to Treat
You give permission for our team of hearing care professionals to care for you. You may withdraw this consent at any time by written notification to support@elehear.com, in which case you will no longer be able to receive hearing care services from ELEHEAR.
You understand and agree that as part of providing hearing care services to you, your health information, including audiogram submissions, may be displayed to you in an online personal health record and communicated to you by ELEHEAR’s Audiology and Customer Support teams electronically.
Permission for Telehealth Services
As part of its hearing care services, ELEHEAR may provide certain Telehealth (as defined below) services to you. You consent to receive emails or other electronic communications from ELEHEAR pertaining to your hearing care and your health, which may include health information. You understand that virtual encounters via phone, email, video, or otherwise could involve, and you hereby consent to the use of, automated tools for diagnosis, care, treatment or communication pertaining to hearing matters. You also acknowledge that such virtual encounters may involve care by a variety of hearing care professionals, including audiologists, hearing aid dispensers, and various support personnel.
You give permission to ELEHEAR and the hearing care professionals to record and process your personal details and health data. You may withdraw these permissions at any time by written notification to support@elehear.com in which case you will no longer be able to receive Telehealth services from ELEHEAR.
"Telehealth" is the delivery of healthcare services using technology when the healthcare provider and patient are not in the same physical location, and/or the virtual delivery of healthcare services, including by a medical provider or via digital or automated tools, such as tools for medical or health-related diagnosis and treatment. The Telehealth services may be used for diagnosis, treatment, care, follow-up and/or patient education, and may include, without limitation, the following: electronic transmission of patient medical records, medical images, and/or other patient data or information; synchronous (i.e., "real time") and asynchronous (i.e., non-"real time") interactions via audio, video, text, and/or data or other electronic communications; automated, electronic or digital tools or services for diagnosis, care, treatment and/or communication pertaining to healthcare or medical matters; and output, transmission or exchange of data from medical devices, sound and video files. Further, you understand that it may be possible that your condition cannot be treated via the Telehealth services, or that information transmitted through the Telehealth services may not be sufficient or of too poor of image quality, or insufficient information or data to allow for appropriate medical decision making. Accordingly, you may be advised to seek additional in-person medical care, alternative healthcare or emergency services. If your health or medical problem or condition persists or worsens after use of Telehealth services, you should immediately contact your medical services provider and seek appropriate additional in-person medical care or emergency care, as appropriate.
Your Financial Responsibility
If you choose to seek out-of-network reimbursement from insurance, you are still financially responsible to ELEHEAR for the total cost of your purchase(s).
Copyrights and Other Intellectual Property
ELEHEAR retains all of its ownership and other rights in and to any copyrightable material contained on the Sites or in its products (including all software and user interfaces) as well as in and to any other intellectual property and technology of ELEHEAR. No rights or licenses are granted by ELEHEAR hereunder, by implication, estoppel or otherwise, except to the limited extent expressly stated herein. You have no rights to and you agree not to (i) copy, publicly display, sell, post or transmit the Sites, our products or any portion thereof; or (ii) interfere with, disrupt or attempt to gain unauthorized access to the Sites. Notwithstanding the foregoing, you may make one copy of material displayed on the Sites for your own personal and noncommercial use only, which may not be distributed to others without written permission from ELEHEAR. You shall immediately notify us upon learning of any violation of the restrictions or limitations specified in these Terms and Conditions.
Trademarks
All rights in the ELEHEAR company name or its products' names, its service marks, trademarks, logos and product designs and packaging belong exclusively to ELEHEAR. You may not use or display any of the foregoing without ELEHEAR’s prior written consent.
Information Collected on the Sites
Subject to the Terms and Conditions of our Privacy Policy, information collected on or through the Sites is owned by ELEHEAR, and therefore we may disclose or sell such information; for example, in conjunction with the sale of our company or a portion of our assets.
Opt-out Procedures
To elect not to receive future email communications from ELEHEAR, send an email to support@elehear.com. You will be provided the opportunity to opt out of marketing communications at the end of marketing emails, and can opt out of SMS text messaging by replying "STOP". Note that ELEHEAR will continue to send you emails about your orders, recalls, and other commercial issues deemed necessary, even if you have opted out of marketing communications.
General Provisions
You agree that any dispute with ELEHEAR or in regards to the use of the Sites shall be brought solely in the courts of competent jurisdiction in the Borough of Manhattan in the City of New York, State of New York, and shall be governed by the laws of the State of New York without regard to conflicts of law principles. These Terms and Conditions, together with the Privacy Policy and any Bill of Sale from ELEHEAR constitute the entire agreement between you and ELEHEAR with respect to the subject matter herein, and supersedes any prior agreements, understandings or arrangements between you and ELEHEAR with respect to such subject matter. If any provision of these Terms and Conditions are deemed invalid or unenforceable, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. You may not assign these Terms and Conditions nor assign any rights or delegate any obligations hereunder, in whole or in part, whether voluntarily or by operation of law, without the prior written consent of ELEHEAR. Any purported assignment or delegation by you without the appropriate prior written consent of ELEHEAR will be null and void. ELEHEAR may freely assign these Terms and Conditions or any rights hereunder without your consent. You and ELEHEAR are independent contractors and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by these Terms and Conditions. No failure or delay in exercising any right, provision or remedy under these Terms and Conditions shall constitute a waiver thereof, and all waivers must be in writing, signed by the waiving party, to be effective. No waiver of any of these Terms and Conditions shall be deemed a waiver of other Terms and Conditions herein. Any claim or dispute brought by or for you against ELEHEAR must be commenced within one year after cause of action arises, or else such claim or cause of action is barred.
Notice Regarding Medical Opinion
If you are a resident of Alabama, Colorado, District of Columbia, Florida, Hawaii, Iowa, Kentucky, Massachusetts, Nebraska, New Hampshire, New Mexico, New York, New Jersey, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, Texas or Wyoming, by completing a purchase with ELEHEAR you confirm that you have read and acknowledge the text from your state regarding medical opinions below.
ALABAMA
The purchaser has been advised at the outset of his or her relationship with the hearing device apprentice, fitter, or dispenser that any examination(s) or representation(s) made by a licensed hearing device apprentice, fitter, or dispenser in connection with the fitting and selling of hearing device(s) is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this state and, therefore, must not be regarded as medical opinion or advice.
COLORADO
The buyer has been advised at the outset of the buyer's relationship with the dispenser that any examination or representation made by a dispenser in connection with the practice of dispensing, fitting, or dealing in hearing aids is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this state and, therefore, must not be regarded as medical opinion or advice.
DISTRICT OF COLUMBIA
The hearing aids will not restore normal hearing nor will it prevent further hearing loss. A return visit to a physician who is an ear specialist or audiologist after the purchase of this aid will help you in best adapting to it.
FLORIDA
A hearing aid will not restore normal hearing, nor will it prevent further hearing loss.
HAWAII
The purchaser has been advised at the outset of the purchaser's relationship with the hearing aids dealer and fitter that any examination or representation made by hearing aids dealer and fitter in connection with the fitting and selling of hearing aids is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this state and shall not be considered as medical opinion or advice.
IOWA
The purchaser has been advised that any examination or representation made by licensed hearing aids specialist in connection with the fitting or selection and selling of hearing aids is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this state and therefore, must not be regarded as medical opinion or advice.
KENTUCKY
The purchaser has been advised at the outset of his or her relationship with the audiologist licensed under KRS Chapter 334A or specialist in hearing devices that any examination or representation is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this state and therefore shall not be regarded as medical opinion or advice.
MASSACHUSETTS
The hearing aids will not restore normal hearing nor will it prevent further hearing loss. The sale of hearing aids is restricted to those individuals who have obtained a medical evaluation from a licensed physician or otolaryngologist. A fully informed adult whose religious or personal beliefs preclude consultation with a physician may waive the requirement of a medical evaluation. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged. It is also required that a person under the age of 18 years obtain an evaluation by an audiologist in addition to the medical evaluation before a hearing aid can be sold to such person.
NEBRASKA
The purchaser has been advised at the outset of his or her relationship with the hearing device specialist that any examination or representation made by a licensed hearing device specialist in connection with the fitting and selling of hearing device is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this state and therefore must not be regarded as medical opinion or advice.
NEW HAMPSHIRE
The hearing aids will not restore normal hearing nor will it prevent further hearing loss.
NEW MEXICO
Buyer has been advised that licensee is not a licensed physician and that the examination and recommendation is made as hearing aids dispenser or audiologist and not as a medical diagnosis or prescription.
NEW YORK
The buyer has been advised at the outset of his or her relationship with audiologist that any examination or representation made by hearing aids dispenser in connection with the business of dispensing the hearing aid, or hearing aids, is not an examination, diagnosis, or prescription by a person licensed to practice medicine in New York, and therefore, must not be regarded as medical opinion.
NEW JERSEY
The purchaser has been advised at the outset of his or her relationship with the hearing aids dispenser that any examination or representation made by a licensed hearing aids dispenser in connection with the practice of fitting and selling of the hearing aid, or hearing aids, is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this state, or by certified audiologists and therefore must not be regarded as medical opinion.
NORTH DAKOTA
Any examination or representation made by a licensed hearing aids specialist in connection with the fitting and selling of the hearing devices is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this state and therefore, must not be regarded as medical opinion or advice.
OHIO
The purchaser is advised that any examination, fitting, recommendation, or representation made by a licensed hearing aids dealer or fitter in connection with the sale of the hearing aids is not an examination, diagnosis, or prescription made by a person licensed to practice medicine in this state and therefore must not be regarded as medical opinion or advice.
OKLAHOMA
Any examination or representation made by a licensed hearing aids dealer and fitter in connection with the fitting and selling of the hearing aids is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this state and therefore must not be regarded as medical opinion or advice. Further, it is recommended that medical advice from a licensed physician should be obtained.
OREGON
It is desirable that a person seeking help with a hearing problem (especially for the first time) consult an ear doctor and obtain a clinical hearing evaluation. Although hearing aids are often recommended for hearing problems, another form of treatment may be necessary.
PENNSYLVANIA
The purchaser has been advised at the outset of his or her relationship with the hearing aids dealer that any examination or representation made by a registered hearing aisd dealer and fitter in connection with the practice of fitting and selling of the hearing aids, is not an examination, diagnosis or prescription by a person licensed to practice medicine in this Commonwealth and therefore must not be regarded as medical opinion.
RHODE ISLAND
The purchaser has been advised at the outset of his/her relationship with the hearing aids dealer that any examination(s) or representation(s) made by a licensed hearing aids dealer and fitter in connection with the fitting and selling of the hearing aid(s) is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this state and therefore must not be regarded as medical opinion or advice.
TEXAS
The client has been advised that any examination or representation made by a licensed hearing instrument dispenser or apprentice permit holder or temporary training permit holder in connection with the fitting and selling of the hearing device(s) is not an examination, diagnosis or prescription by a person duly licensed and qualified as a physician or surgeon authorized to practice medicine in the state of Texas and, therefore, must not be regarded as medical opinion or advice.
WYOMING
The purchaser has been advised that any examination or representations made by a licensed hearing aids specialist in connection with either the fitting or selling of the hearing aids is not an examination, diagnosis or prescription by a person licensed to practice medicine in this state and shall not be regarded as medical opinion.
Notice Regarding Returns and Adjustments
If you are a resident of Alaska, California, Colorado, Connecticut, Georgia, Idaho, Kentucky, Maine, Maryland, Minnesota, Nevada, New Hampshire, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island,Texas, Vermont, Virginia, or West Virginia, by completing a purchase you confirm that you have read and acknowledge the text from your state regarding returns and adjustments below.
Please note our standard return period of 100 days is longer than what most states require.
ALASKA
You may cancel this transaction within 30 days from the date you receive the hearing aids or this notice, whichever is later. You may also cancel this transaction within 60 days from the date you receive the hearing aids or this notice, whichever is later, if the hearing aids dealer is not a licensed physician or a licensed audiologist and if a licensed physician or a licensed audiologist advises you in writing to cancel this transaction.
If you cancel this transaction, the property you traded in, the payments you made under the sale or lease (less certain costs allowed by state law) and any negotiable instrument executed by you will be returned within 20 days following receipt by the hearing aids dealer of your cancellation notice, and the hearing aids dealer will cancel any security interest arising out of the sale or lease.
CALIFORNIA
The buyer may contact ELEHEAR at (888) 669-1099 for the address and the office hours available for ELEHEAR audiologists for fitting or post-fitting adjustments and servicing of the hearing aids.
The hearing aids is warranted to be specifically fit for the particular needs of you, the buyer. If the hearing aids is not initially fit for your particular needs, it may be returned to the seller within 45 days of the initial date of delivery to you. If you return the hearing aids, the seller will either adjust or replace the hearing aids or promptly refund the total amount paid. This warranty does not affect the protections and remedies you have under other laws.
COLORADO
The buyer has been advised at the outset of the buyer's relationship with the dispenser that any examination or representation made by a dispenser in connection with the practice of dispensing, fitting, or dealing in hearing aids is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this state and, therefore, must not be regarded as medical opinion or advice.
The buyer has the right to cancel the purchase for any reason at any time prior to 12 midnight on the 100th calendar day after receipt of the hearing aids by giving or mailing the dispenser written notice of cancellation and by returning the hearing aids, unless the hearing aids has been significantly damaged beyond repair while the hearing aids was in the buyer's control.
The dispenser will promptly refund all monies paid for the purchase of the hearing aids if it is not delivered to the buyer within the 30-day period. The sale is void and unenforceable if the hearing aids being purchased is not delivered to the consumer within 30 days after the date the written contract is signed or the receipt is issued, whichever occurs later.
CONNECTICUT
The buyer has the right to cancel this purchase or rental for any reason at any time prior to midnight of the 30th calendar day after receipt of hearing aids. A cancellation fee of 12 per cent of the purchase price may be imposed.
Any buyer who orders hearing aids and leaves deposits of 100 dollars or more with the seller shall be entitled to cancel such order and demand a full refund of such deposit, less any examination costs, if the buyer is unable to inspect the hearing aids at the seller's place of business within 45 days after the date the seller receives the deposit.
If the buyer returns the hearing aids in the same condition as when purchased, ordinary wear and tear excepted, within 30 days of the date of receipt of such hearing aids by such purchaser, such buyer shall be entitled to free adjustment of such hearing aids or the return of the full purchase price of the hearing aids and accessories as itemized on the bill of sale.
GEORGIA
I read, understand and have signed or initiated a copy of the refund and return policy. The policy states if, and up until what date, I can return the hearing aids for a full refund, a partial refund of what percentage, or a full or partial credit. The policy also identifies what fees, if any, for services will be refunded or credited when the hearing aids is returned for refund or credit.
IDAHO
This bill of sale is null and void and unenforceable if the hearing aids being purchased is not delivered to the buyer within 30 days of the date the written contract is signed. In the event the hearing aids is not delivered to the consumer within 30 days of the date the written contract is signed, the licensee shall promptly refund any and all monies paid for the purchase of the hearing aids.
KENTUCKY
Client's right to cancel within 30 days: The client has the right to cancel this purchase for any reason at any time prior to midnight of the 30th calendar day after actual receipt of the hearing device(s). You may cancel the purchase by notifying the seller that you do not want the hearing device(s) by mailing a notice before such date titled "Notice of Return" to the seller. Upon cancellation, the seller may keep up to 10 per cent of the selling price.
MAINE
A 30-day trial period begins on the delivery date. Within the 30-day trial period, the dealer licensee shall contact the purchaser and provide any service, fitting or repair that may be necessary for the beneficial and comfortable use of the hearing aid(s).
MARYLAND
You may cancel this purchase for any reason, at any time within 30 days after the date of delivery of the hearing aids. To cover the costs of dispensing the hearing aids, the seller may withhold from the refund 10 per cent of the purchase price or the seller's actual costs up to 20 per cent of the purchase price. If you decide to cancel this contract:
- You must provide notice of the cancellation in writing, within 30 days of the date of delivery of the hearing aids, to the seller at address of seller; and
- You must make the hearing aids available to the seller, in substantially as good condition as when you received it.
MINNESOTA
Minnesota state law gives the buyer the right to cancel this purchase for any reason at any time prior to midnight of the 45th calendar day after receipt of the hearing aid(s). This cancellation must be in writing and must be given or mailed to the audiologist or certified dispenser. If the buyer decides to return the hearing aid(s) within this 45-calendar-day period, the buyer will receive a refund of the total purchase price of the aid(s) from which the audiologist or certified dispenser may retain as a cancellation fee no more than $250.
NEVADA
Buyers may contact ELEHEAR at (888) 669-1099 for follow-up appointment to take place no later than 21 days after hearing aids is delivered.
NEW HAMPSHIRE
You have the right to cancel this purchase or rental for any reason within 30 days after receiving the hearing aids.
NEW YORK
In addition to other rights, the buyer has the right to cancel this purchase for any reason at any time prior to 12 midnight of the 45th calendar days after receipt of the hearing aids and return the hearing aids in the same condition, ordinary wear and tear excluded. ELEHEAR will pay for return shipment. By law, the seller is allowed to retain an amount up to 10 per cent of the total purchase price of the cancelled hearing aids, including batteries and cords or accessories thereto, inclusive of all fees related to the hearing aids.
Purchaser may contact ELEHEAR at (888) 669-1099 for the address and the office hours available for ELEHEAR audiologists for fitting or post-fitting adjustments and servicing of the hearing aids.
OHIO
Right To Return The Hearing Aids Within Thirty Days And Receive A Refund Under Ohio law (section 1345.30 of the Revised Code): A consumer has the right to return hearing aids for any reason within thirty days after it is originally delivered to the consumer or a person acting on the consumer's behalf and receive a refund of the consideration paid for the hearing aids less an amount specified by the hearing aids dealer or fitter, physician, or audiologist to cover expenses incurred in connection with the hearing aids not later than fifteen days after presenting proof of payment for the hearing aids and returning it in the condition in which it was received, except for normal wear and tear. In this case the amount deducted from the refund will be $0.
OKLAHOMA
Oklahoma state law gives the purchaser the right to cancel this purchase for any reason by returning the hearing aids to the hearing aids provider at any time prior to midnight of the 30th calendar day after receipt of the hearing aids. By law, the hearing aids provider may be entitled to a cancellation fee not to exceed 10 per cent of the total purchase price for the hearing aids or $150 per hearing aids, whichever is less, to cover the costs incurred by the hearing aids provider. If the purchaser returns the hearing aids within the 30-day period, the purchaser will receive a refund of the full purchase price.
If the hearing aids provider fails to comply with this provision, complaints should be forwarded to:
Oklahoma State Department of Health
Occupational Licensing Division
1000 N.E. 10th Street
Oklahoma City, Oklahoma 73117
During the 30-day period, if the hearing aids is returned for repairs or adjustments the 30-day period shall be tolled until return of the aid(s) to the purchaser.
PENNSYLVANIA
If the hearing aids is returned within 30 days of date of delivery in the same condition, ordinary wear and tear excluded, you are entitled to a refund of the portion of the purchase price of the hearing aids and accessories as itemized on the receipt and above, less the cancellation fee stated above. If a cancellation fee is imposed the nonrefundable amount for each aid and accessories cannot exceed 10% of the purchase price of the hearing aids and accessories or $150 per aid and accessories, whichever is less. If you cancel your order prior to delivery, you are entitled to full refund of the purchase price of the aids and accessories, and a full refund for services not yet rendered.
RHODE ISLAND
The purchaser has a 30 day trial period during which time she/he may return the device, in the original condition less normal wear, with no further financial obligation. This product is protected by Chapter 45 of Title 6 entitled «Enforcement of Assistive Technology Warranties» which shall be made available by the dispenser, upon request.
TEXAS
ELEHEAR recommends a follow-up appointment within 30 days after the hearing device fitting. Call the Customer Support team at (888) 669-1099.
VERMONT
Notice of 45 days trial period. You have 45 days from the day that you receive your hearing aids to try it out and decide whether you wish to keep it. The 45 days period does not include any days that the hearing aids is in the possession of the dispenser, ELEHEAR, repairer or their agents. If, in your opinion, during the 45 days trial period you feel that the hearing aids is not satisfactory for you, you have a right to return the hearing aids and receive a refund of the full product price. However, if you have damaged the hearing aids, your refund will be reduced by the reasonable cost of damage. In order to return the hearing aids and receive a refund, contact ELEHEAR Customer Support team at (888) 669-1099, not later than 45 days after delivery of the hearing aids.
VIRGINIA
Within 30 days of the date of delivery, any buyer of the hearing aids shall be entitled to return the hearing aids for any reason, provided such aid is returned in satisfactory condition. Such purchaser shall be entitled to a replacement or a refund of all charges paid, less a reasonable charge for medical, audiological, and hearing aids evaluation services provided by the hearing aids specialist.
WEST VIRGINIA
You have the right to return the hearing aids to the dealer from whom it was purchased at any time within 30 days after receipt of the aid and rescind the purchase agreement except for reasonable fitting and examination charges ($125 maximum fitting charge), if the aid does not function properly or cannot be adjusted to correct the deficiency in your hearing or is otherwise unsatisfactory. The aid so returned must be without damage.
Notice of State Boards and Regulators
ALASKA
Buyer may file a written complaint about hearing aids or a hearing aids dealer with the Alaska Department of Commerce, Community, and Economic Development at:
P.O. Box 110800
Juneau, AK 99811-0800
COLORADO
Dispensers who are licensed, certified, or registered by the department of regulatory agencies are regulated by the Division of Professions and Occupations in the Department of Regulatory Agencies. Any complaints can be filed against the licensee by contacting the Office of Hearing Aids Provider Licensure. The Office of Hearing Aids Provider Licensure is below:
Colorado Office of Audiology and Hearing Aid Provider Licensure within the Division of Professions and Occupations
1560 Broadway, Suite 1350
Denver, CO 80202
(303)894-7800
https://www.colorado.gov/pacific/dora/Hearing_Aid_Provider
DISTRICT OF COLUMBIA
Complaints with respect to this purchase may be submitted to the Office of Consumer Protection of the District of Columbia at:
Office of the Attorney General
Office of Consumer Protection
441 4th Street, NW
Washington, DC 20001
FLORIDA
Any complaint concerning the hearing aids and guarantee therefor, if not reconciled with the licensee from whom the hearing aids was purchased should be directed by the purchaser to the:
Florida Department of Health
Department of Health Consumer Services Unit
Bald Cypress Way Bin C-75
Tallahassee, FL 32399-3260
(850)488-0796.
IDAHO
If you have general questions or questions regarding procedures for filing complaints against anyone license to dispense hearing aids, you may contact:
Idaho Bureau of Occupational Licenses
PO Box 83720, Boise, Idaho 83720-0063
Phone — (208) 334-3233
https://ibol.idaho.gov/IBOL/BoardPage.aspx?Bureau=shs
KENTUCKY
Any complaints concerning the sale or service of this hearing device which are not corrected by a licensed audiologist or specialist in hearing devices should be directed to:
Kentucky Board of Speech-Language Pathology and Audiology
Commonwealth of Kentucky
Frankfort, Kentucky 40601
or
Kentucky Licensing Board for Specialists in Hearing Instruments
At its current mailing address found on the board website.
LOUISIANA
Louisiana State Board of Hearing Aid Dealers
308 Gregory Dr.
Luling, LA 70070
(504)655-0383
MAINE
If you wish to file a complaint regarding this purchase, contact:
Complaint Coordinator, Office of Professional and Occupational Regulation
35 State House Station, Augusta, ME 04333
Telephone: (207) 624-8660
Website: www.maine.gov/professionallicensing
MONTANA
If you have any questions regarding your consumer rights with respect to hearing aids and related devices, contact the state Board of Hearing Aid Dispensers at:
301 South Park, 4th Floor
PO BOX 200513
Helena, Montana 59620-0513
(406)841-2202
NEW HAMPSHIRE
Complaints which arise with respect to this transaction may be submitted in writing to the following:
New Hampshire Consumer Protection and Antitrust Bureau,
Division of Public Protection, New Hampshire Department of Justice
33 Capitol Street
Concord, NH, 03301
(603)271-3658
NEW MEXICO
Speech-Language Pathology, Audiology and Hearing Aid Dispensing Practices Board
PO BOX 25101
Santa Fe, NM 87504
Telephone: (505)476-4622
OKLAHOMA
If the hearing aids provider fails to comply with state requirements for returns, complaints should be forwarded to:
Oklahoma State Department of Health
Occupational Licensing Division
1000 N.E. 10th Street
Oklahoma City, Oklahoma 73117
OREGON
Complaints regarding the purchase of hearing aids may be made to:
Oregon Health Licensing Agency
1430 Tandem Avenue NE
Suite 180
Salem, OR 97301
(503) 373-2024
https://www.oregon.gov/OHA/PH/HLO/Pages/Contact-Us.aspx
PENNSYLVANIA
If your rights are violated, you may contact the State Bureau of Consumer Protection, the Pennsylvania Department of Health in Harrisburg, or your local district attorney.
TENNESSEE
A buyer may contact the below Council regarding complaints on any matter relating to the fitting and dispensing of hearing devices:
Tennessee Council for Hearing Instruments Specialists
665 Mainstream Drive, 2nd Floor
Nashville, TN 37243
(615) 741-5735 local or 1-800-778-4123 nationwide
TEXAS
If you have a complaint against a licensed hearing device dispenser or apprentice permit holder or temporary training permit holder, you may contact:
Texas Department of Licensing and Regulation
P.O. Box 12157
Austin, Texas 78711
Telephone (512) 463-6599, Toll-Free (in Texas): (800) 803-9202
www.tdlr.texas.gov
