Return and Exchange Policy

(A) 45-day No Reason Money Back guarantee

  1. Refund conditions

  • Undamaged products can be fully refunded within 45 days of purchase, regardless of the cause;
  • Company purchase/bulk order (orders of more than 10 pieces) does not apply to this policy, may not be refundable, such orders may not be refundable, it is recommended to contact customer service;
  • Returned goods must contain all items in the original package (including carrying case, charging case, charging cable, etc.) and all accessories, gifts, instructions and documents;
  • Returned goods must not be damaged, scratched or defaced. Consumers should keep the product and packaging safe during possession. This clause shall not affect ELEHEAR liability for product or packaging damage caused by improper use by consumers;
  • When returning goods, the return label provided by ELEHEAR must be accurately and clearly pasted;
  • Packages should be returned to the correct address specified by ELEHEAR;
  • If returned goods do not meet the above requirements, the return may be rejected for refund.

  1. Refund process

  • Consumers need to submit a return application on ELEHEAR official website, and provide the order number and the email address used at the time of purchase;
  • ELEHEAR will record the operation process of consumers in the investigation of product problems in order to better understand the cause of failure;
  • Returned goods must be sent within 7 days after receiving the return application, otherwise it may not be accepted;
  • Returned goods should be returned to the address specified by ELEHEAR, with a return label;
  • The refund will be returned to the consumer's payment account within 5-7 working days after the goods arrive at the ELEHEAR warehouse and the inspection is completed.

（B）Provisions on return and exchange of special promotional activities

  1. "Buy one, get one free for $0.99" promotion

  • When returning a product purchased in the "Buy one get one Free for $0.99" promotion, consumers must return two products;
  • If only one product is returned, the refund amount will be the amount paid less the suggested retail price of the product of $0.99.

  1. Non-returnable items

  • Any accessories (such as charging cases, earplugs, etc.) are non-refundable .

（C）Provisions on probation

  1. 45 days trial period

  • 45-day trial period applies to hearing aid products purchased through ELEHEAR official website, other trial period provisions may vary by retailer;

  • The 45-day trial period for each hearing aid model is only applicable once, and each model can only be returned once for a refund. This policy does not apply to in-store purchases or purchases made through retailers and partners;

  • To receive a full refund, all additional accessories included with the purchase (such as carrying case, charging case, charging cable or "freebies") must be returned with the hearing aid.

  1. No Abuse policy

  • It is prohibited to return the same device model through multiple trials for the purpose of continuing to use the device without paying a fee, or to engage in any other form of fraudulent use. ELEHEAR reserves the right to take legal action against users who abuse the policy.

(D) Transportation expenses

  1. For warranty claims of quality problems, within the trial period (45 days for official website purchases), ELEHEAR will bear the cost of round-trip transportation of products (this clause only applies to products purchased in the country of origin). After the trial period, consumers will be responsible for the full cost of transportation.

(E) Refund time

The refund will be returned to the consumer payment account within 5-7 working days after the product arrives at the ELEHEAR warehouse and the inspection is completed.

III. Authorized dealers and distributors

(A) Official authorized sales channels

  1. ELEHEAR's official authorized sales channels include:

    Region Official seller Warranty covers purchases from
    US ELEHEAR.com: ELEHEAR Official Website Online
    US amazon.com: ELEHEAR； Online
    US Walmart.com: ELEHEAR Official Store； Online
    US Soundly.com: ELEHEAR Official Store； Online
    US Hears Hearing & Hearables: ELEHEAR Official Store； Online
  1. Warranty claims related to the quality of goods purchased through ELEHEAR authorized distributors and retailers such as Walmart, Best Buy, Soundly and Hears Hearing & Hearables are handled by ELEHEAR. (Please check the list of authorized distributors and retailers) to confirm the legitimacy of the purchase channel.

(B) Warranty restrictions on purchases made through unauthorized channels

  1. Warranty restrictions
  • Products purchased through unofficial authorized channels do not enjoy any free warranty service;
  • If your purchase is not from ELEHEAR's official online store, please contact the retailer directly for a refund. For quality problems existing in the product, please refer to the following relevant terms to deal with.
  • If you purchase ELEHEAR products through unofficial authorized channels (including but not limited to unauthorized third party websites, sellers or individuals), we will not be able to provide free warranty support. For repair services, you may have to pay a fee.

  1. Purchase channel verification

  • Consumers can verify the authorization status of the purchase channel by contacting ELEHEAR Customer Service team (email: support@elehear.com).

（C）Warranty and claims: Time and cost guide

Product Price
Single-sided (Left or Right Ear) Receiver Replacement Kit $70
Dual-sided Receiver Replacement Kit $130
Left Hearing Aid $179
Right Hearing Aid $179
Left and Right Hearing Aids $349
Charging Case $79

IV. Other important notes

（A）Proof of purchase

To complete your warranty or return request, you may be required to provide one or more of the following proof of purchase:
  • Order number for online purchase;
  • Sales invoice;
  • ○ Sales receipts issued by authorized dealers with dates and product descriptions and prices;
Tip: Depending on the specific situation of the application, it may be necessary to provide additional transfer proof, receipt address confirmation information, etc.

（B）Contact information

For further information on warranty policies or return procedures, or if you have any questions, please contact ELEHEAR Customer Service team:
• Email: support@elehear.com
• Official website: ELEHEAR.com

（C）Effective and updated declaration

  • This warranty policy and return terms are effective from the date of publication and apply to all ELEHEAR products. ELEHEAR reserves the right of final interpretation and amendment of this statement. If there is any update, we will notify you in time through the official website, Amazon Mall, APP and other channels.

（D）Application of law and dispute resolution

This warranty policy and return terms are governed by the laws of the United States. Any dispute arising from this policy shall first be settled through friendly negotiations. If the negotiation fails, it may be submitted to the court with jurisdiction in the place where ELEHEAR is located for litigation.