Most Frequently Asked Questions(FAQs) You Must Know About OTC Hearing Aids


There is no doubt that people would have all kinds of questions or be curious about hearing aids: it could be batteries, cleaning, music, Bluetooth... In this article, ELEHEAR will try to clarify and offer advice to the most common doubts. 


Which type of hearing loss can use ELEHEAR alpha/ pro hearing aid?

It depends on the situation and, above all, on the amplification capacity of the hearing aid. Generally speaking, Alpha and Pro hearing aids provide great sound power for mild or moderate hearing loss.

If you are a person with severe hearing loss, it is important to seek professional guidance from an audiologist who can assist your in selecting the most suitable hearing aid.

Before choose the product, you can take a simple hearing test on our website for free, so that you can better understand your own hearing condition and shop for a more suitable product.


How do hearing aids work?

All hearing aids use the same basic parts to carry sounds from the environment into your ear and make them louder.

Small microphones collect sounds from the environment. A computer chip with an amplifier converts the incoming sound into digital code. It analyzes and adjusts the sound based on your hearing loss, listening needs, and the level of the sounds around you. The amplified signals are then converted back into sound waves and delivered to your ears through speakers, sometimes called receivers.

But ELEHEAR has new tech, ELEHEAR Alpha Pro is the first AI OTC hearing aid, and it is equipped with AI Noise Reduction. Totally different from traditional hearing aids that filter out and suppress all sounds, our advanced AI algorithm extracts and enhances human voices from environmental noise, delivering unparalleled clarity. Experience communication like never before, with crystal-clear clarity.


How should OTC hearing aids(ELEHEAR Alpha) be cleaned?

Cleaning your hearing aids is essential to keep them working well. Different types of OTC hearing aids will have different requirements for safely removing ear wax and moisture from your hearing aid. Follow the instructions for your hearing aids to ensure that you do not damage the device while cleaning wax from your hearing aids. For our product alpha/pro, please follow the instructions below:

  • Clean the hearing aid’s surface. Use the provided cleaning brush to gently clean the receiver wire and microphone.
  • Over time, earwax might accumulate in the ear cap. Use a cleaning brush to remove it or gently wipe it with a damp, soft cloth. Do not directly wash it with water or liquid detergent. 


How long do your hearing aid batteries last?

When fully charged, the hearing aids can be used for up to 20 hours of uninterrupted use with the hearing aid function. However, if you also use the Bluetooth streaming feature, the battery life of your hearing aid will be reduced accordingly.

To ensure that you always have enough power, your hearing aids can be recharged by placing them in the charging case. This charging case can provide up to seven charges for the hearing aid. This means that with one full charge of the charging case, you can use your hearing aids for up to 140 hours without any other charging method.


Bluetooth of ELEHEAR

ELEHEAR's alpha/ pro features 3-in-1 functionality for hearing aids, phone calls and music listening. It is compatible with both iOS and Android, allowing users to be comfortable with different devices.

Whether you need hearing support for everyday life or want to enjoy music and media content for leisure, ELEHEAR versatility will provide you with convenience and a high quality hearing experience.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        


What do you need to do before choosing an item?

When looking for a hearing aid, explore your options to understand what type of hearing aid will work best for you. 

  1. Check our product page to find out more details (
  2. Doing ELEHEAR Free Online Hearing Check here:
  3. Ask about a trial period, for the ELEHEAR product, we provide up to 45 days free trial.
  4. For more questions, check our FAQ ( section.


If you have any other questions, feel free to contact us at


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ELEHEAR's editor is dedicated to sharing popular science information about OTC hearing aids. They also provide helpful tutorials on how to use ELEHEAR hearing aids, ensuring users have access to valuable knowledge and guidance for a seamless hearing experience.
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