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In today's fast-paced world, customer support is paramount in ensuring a seamless user experience. At ELEHEAR, we prioritize providing comprehensive and accessible support options to address any queries or concerns our customers may have. Whether you're seeking pre-sale assistance, after-sales support, or guidance from our audiologists, we offer multiple channels through which you can connect with our dedicated support team. In this article, we'll explore the various ways you can contact EleCare for professional support. E-mail: Pre-sale: For inquiries related to product information, pricing, or any other pre-purchase queries, you can reach out to us via email at contact@elehear.com. Our knowledgeable team is here to provide you with detailed information and guidance to help you make informed decisions about our products and services. After-sales: If you require assistance with product setup, troubleshooting, or warranty-related queries post-purchase, our dedicated after-sales support team is available to assist you. You can contact us at support@elehear.com, and we'll promptly address your concerns to ensure a smooth and satisfactory resolution. Audiologist: At ELEHEAR, we understand the importance of personalized care when it comes to hearing health. That's why we offer audiologist support to our customers who may require additional guidance or assistance. Whether you have questions about hearing aid settings, customization options, or general hearing health concerns, our audiologist team is here to help. Reach out to us at audiologyservices@elehear.com, and our experts will provide you with the support you need. Website: Contact Us: Our website features a dedicated "Contact Us" page where you can submit your inquiries directly through an online form. Simply visit https://elehear.com/pages/contact-us, fill out the required fields with your name, email address, and message, and one of our support representatives will get back to you promptly. Support Center: For self-service support options and access to frequently asked questions (FAQs), troubleshooting guides, and product manuals, visit our Support Center at https://elehear.com/pages/support. Here, you'll find a wealth of resources to help you resolve common issues and optimize your experience with ELEHEAR products. APP-Help Center: Our mobile app features a built-in Help Center where you can submit a support form. If you're experiencing any issues with the app or need assistance, simply navigate to the Help Center section within the app for comprehensive support. Facebook Messenger and Instagram Direct Message: In addition to traditional channels of communication, we also offer support through social media platforms such as Facebook Messenger and Instagram Direct Message. Whether you prefer to reach out to us through these channels or simply want to stay connected with us on social media, our support team is available to assist you. Conclusion: At ELEHEAR, our commitment to customer satisfaction extends beyond providing high-quality products – it encompasses offering exceptional support options to ensure that our customers receive the assistance they need, when they need it. Whether you prefer to reach out to us via email, website, mobile app, or social media, we're here to provide you with professional support every step of the way. Contact EleCare today and experience the difference of personalized and accessible customer support.  

At ELEHEAR, we are committed to providing our users with the best possible experience when using our products and services. As part of this commitment, we understand the importance of addressing any questions or concerns that our users may have about our ELEHEAR App. That's why ELEHEAR have compiled this comprehensive list of frequently asked questions (FAQs) to provide you with all the information you need to know about our hearing assistance App. Our goal with this article is to ensure that you have access to clear and concise answers to common queries about the ELEHEAR App. Whether you're a new user looking to learn more about our App's features or an existing user seeking troubleshooting assistance, we aim to address your inquiries comprehensively. By proactively addressing FAQs, we hope to enhance your experience with our App and streamline your journey towards optimal hearing health. Now let's dive into the most frequently asked questions. How can the (Hearing assistance) App enhance my experience with hearing aids? The ELEHEAR App can easily offers unique personalized options that allow you to take control of your hearing health while seamlessly adapting to your lifestyle. You can personalize your hearing experience by adjusting volume and noise reduction level, switching mode and other settings for specific listening situations that meet your unique needs.   How do I know how to program my hearing aids? Per the results of your hearing test information, we will recommend a specific hearing loss level for you to set your hearing aids, in the ‘Adjust’ page of your App.  If things sound far too loud, and you’re lowering your volume control all the way down to ‘1’, you will want to drop-down a hearing loss level.  If you aren’t hearing well enough, and have tried increasing your volume control, you can elevate your hearing loss level.     Can I adjust individual frequencies? There are three frequency equalizers available in the mobile App.  Once you’ve selected your hearing loss level on the ‘Adjust’ page, you can click the ‘edit’ button off to the right to access them (pencil-inside-circle button).  The OceanWave sound adjuster will lower or elevate the bass frequencies.  This can help with own-voice issues, or help to make music sound more full.  The WorldSound adjuster controls the mid-frequencies, and will help give clarity and distinction to spoken voice.  The BirdChirping sound adjuster will lower or elevate the treble frequencies.  This will help with the tinniness/sharpness/feedback a user may be experiencing.   Why can’t I re-connect to the App? If you have not utilized the bluetooth connection between your phone and hearing aids for some time, or if you have physically walked away from your smart-phone, the bluetooth connection will be temporarily suspended.  This is to save your hearing aids from excessive battery drain.  To reconnect to the bluetooth, simply turn your hearing aids off, then on again.  Press and hold the volume UP button on the back of your hearing aids until the aids power off.  Then press and hold again until they are re-connected. Visit here for video tutorial.   What are the main differences between the Four ‘Modes’? The two major differences between the four environmental modes, or programs, are how much noise-reduction is active, and what the microphone directionality is set-up to receive. The General and Restaurant modes have higher noise-reduction rates, while the Outdoor and TV modes are quite low.  The Restaurant and TV modes are directional (forward focused), while the General and Outdoor modes are not.   I’m experiencing feedback/whistling. After we verify you have the proper ear-dome to manage feedback, we may have you lower the BirdChirping adjuster to lower the volume of the treble frequencies being produced by the hearing aids.   I don’t like the way I sound. After we verify you have the proper ear-dome to manage occlusion, we may have you lower the OceanWave adjuster, or overall volume, until you can adapt to the sound of your own voice.   If I send you an audiogram, can you program my hearing aids (over the counter) for me? We cannot enter individual, frequency-specific information from an audiogram. But our audiologists can review the results and make suggestions to you on how to set the hearing loss level, and the three frequency adjusters.   What is the ‘Remote Sound Capture’? This feature, when activated, can turn your cell-phone into a transmitting microphone.  It will use bluetooth to transmit the sound signal next to the phone, directly into your hearing aids, so even if you are physically further away from the phone, you won’t miss out on the sound.   What is the dB button? This is a sound-level meter, to give you an idea of the overall sound level of the environment you are in.  It will turn orange if it reaches dangerous levels, so that you can limit your noise exposure.     How do I know if there has been an update to the App? If your phone is set to automatically update the mobile-Apps, you don’t have to do anything. You can always check to see what version of the App you are currently using by clicking the User Icon (upper left), followed by the ‘About’ button.  You can then check if an upgrade is due, by clicking ‘Version upgrade’.   ELEHEAR offers one of best hearing aid products with app control (you can download at google play store app),  and we hope that this article has provided you with valuable insights into the ELEHEAR App and addressed any questions or concerns you may have had. Our team is dedicated to continuously improving our products and services, and your feedback is invaluable to us. If you have any additional questions or require further assistance, please don't hesitate to reach out to our customer support team via support@elehear.com.