ElePro Basic
Get started with a free self-guided hearing screening. Receive personalized hearing aid settings from a licensed audiologist, delivered directly to your hearing aids.
What is ElePro Basic?
ElePro Basic is ELEHEAR's free remote hearing support service, designed to help users optimize their hearing aids from home. After completing a self-guided hearing screening in the ELEHEAR app, your results are reviewed by a licensed hearing professional, who prepares personalized hearing aid setting recommendations based on your hearing profile. These recommended settings—including adjustments such as volume and tone—are delivered through the app and email, allowing you to easily apply them to your hearing aids. ElePro Basic is available at no additional cost with eligible ELEHEAR hearing aids, making professional hearing support more accessible.
How It Works
Access ElePro Basic
1. Open the ELEHEAR App and navigate to the ElePro Basic section. Make sure your hearing aids are connected via Bluetooth.
Complete the Hearing Screening
2. Complete the self-guided hearing screening to help us better understand your hearing profile.
Submit for Review
3. Submit your hearing screening results along with a description of your hearing needs, listening environments, and any challenges you'd like the audiologist to address.
Audiologist Review
4. A licensed audiologist remotely reviews your hearing screening results and listening needs, then prepares personalized hearing aid setting recommendations.
Receive Your Recommendations
5. Your personalized hearing aid setting recommendations are delivered through the ELEHEAR app, and a summary of the recommendations is sent to your email for future reference.
Meet Our Hearing Care Team
Jalene M. Nadeau M.A.,CCC-A
Audiologist & Hearing Professional
Over 22 years of experience in audiology and hearing care, with extensive work in ENT clinical settings and remote hearing support. Focuses on personalized hearing care, patient education, and hearing aid optimization.
Patrick Burton
Hearing Specialist
Patrick Burton has over 40 years of experience in hearing care, specializing in hearing aid fitting, remote support, and complex hearing loss cases. Patrick also serves as a Subject Matter Expert for the California Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board and is dedicated to helping people hear and connect with confidence.
*Option 1: Email an existing hearing test
If you already have a formal hearing test or audiogram, please email a copy to audiologyservices@elehear.com.
Our audiology team will review your results and reply by email with personalized programming guidance and ear-cap recommendations.
Please note: Audiograms sent by email are reviewed by email only. If you send an audiogram without completing the in-app process, our team cannot remotely adjust your hearing aids through the app.
*Option 2: Use the ELEHEAR mobile app
1. Connect your hearing aids.
2. Take the in-app Hearing Test.
3. Select ElePro Audiologist, leave a note in the Message for Audiologist box, and hit Submit.
4. Our team will remotely adjust your hearing aids through the app and follow up with email recommendations.
2. Wear your hearing aids properly during testing.
3. Use Closed or Power ear caps for the hearing test.
Do not use Open ear caps, as they can cause inaccurate or false results.
Provide accurate feedback on your listening experience.
This process helps ensure a convenient, professional-grade hearing care experience that is fully remote and tailored to you.
1. Review the Quick-Start Guide and User Manual included in your box.
2. Check that you have everything: hearing aids, charging case, ear caps, and cleaning tools.
3. Remove the protective stickers on the battery contacts, place the aids in the charger, and charge for 3 hours before first use.
4. Visit our YouTube channel for BEYOND instructional videos (pairing, charging, cleaning, etc.).
5. Once fully charged, pair your hearing aids with your smartphone for Bluetooth calls and audio streaming.
6. Connect separately to the ELEHEAR mobile app for programming.
2. Select your hearing aid model.
3. Follow the instructions to pair via Bluetooth. (Note: This is a separate Bluetooth connection from your phone’s general audio connection.)
1. Tap MENU.
2. Select Hearing Test or ELEPRO Audiologist.
3. Complete the in-app Hearing Test using Closed or Power ear caps. Open ear caps should not be used, as they may cause inaccurate results.
4. Submit your results to an ELEPRO Audiologist.
5. Our audiology team will remotely adjust your hearing aids through the app and follow up with additional recommendations by email.
1. Fitting and ear-cap selection
2. Charging
3. Pairing with phone and app
4. Cleaning and maintenance
