ELEHEAR Audiologist "Remote" Care Support
Meet Our Hearing Care Team
Jalene M. Nadeau M.A.,CCC-A
Audiologist & Hearing Professional
With over 22 years of experience as an audiologist, Jalene has helped thousands of hearing impaired clients improve their communication abilities. Most of her career was spent working in an ENT office, but she has been providing remote-support audiologic care for over three years now. Her goal is to educate and empower the hearing impaired to get the most out of their individual hearing aid journey.
ELEHEAR Hearing Care – FAQs
Need more info? Find it here
How can I share my hearing test data with ELEHEAR?
You have two easy options:
*Option 1 – Email an existing test
If you already have a formal hearing test, email a copy to audiologyservices@elehear.com . Once received, our audiologists will review your results and send you personalized programming and ear-cap recommendations.
*Option 2 – Use the ELEHEAR mobile app
1. Connect your BEYOND-series hearing aids with closed ear caps.
2. Take the in-app Hearing Test.
3. Select ElePro Audiologist, leave a note in the Message for Audiologist box, and hit Submit.
4. Our team will remotely adjust your hearing aids via the app and follow up with email recommendations.
*Option 1 – Email an existing test
If you already have a formal hearing test, email a copy to audiologyservices@elehear.com . Once received, our audiologists will review your results and send you personalized programming and ear-cap recommendations.
*Option 2 – Use the ELEHEAR mobile app
1. Connect your BEYOND-series hearing aids with closed ear caps.
2. Take the in-app Hearing Test.
3. Select ElePro Audiologist, leave a note in the Message for Audiologist box, and hit Submit.
4. Our team will remotely adjust your hearing aids via the app and follow up with email recommendations.
I just received my ELEHEAR hearing aids. What should I do first?
Here are the recommended first steps:
1. Review the Quick-Start Guide and User Manual included in your box.
2. Check that you have everything: hearing aids, charging case, ear caps, and cleaning tools.
3. Remove the protective stickers on the battery contacts, place the aids in the charger, and charge for 3 hours before first use.
4. Visit our YouTube channel for BEYOND instructional videos (pairing, charging, cleaning, etc.).
5. Once fully charged, pair your hearing aids with your smartphone for Bluetooth calls and audio streaming.
6. Connect separately to the ELEHEAR mobile app for programming.
1. Review the Quick-Start Guide and User Manual included in your box.
2. Check that you have everything: hearing aids, charging case, ear caps, and cleaning tools.
3. Remove the protective stickers on the battery contacts, place the aids in the charger, and charge for 3 hours before first use.
4. Visit our YouTube channel for BEYOND instructional videos (pairing, charging, cleaning, etc.).
5. Once fully charged, pair your hearing aids with your smartphone for Bluetooth calls and audio streaming.
6. Connect separately to the ELEHEAR mobile app for programming.
How do I connect my hearing aids to the ELEHEAR mobile app?
1. Open the ELEHEAR app.
2. Select your hearing aid model.
3. Follow the instructions to pair via Bluetooth. (Note: This is a separate Bluetooth connection from your phone’s general audio connection.)
2. Select your hearing aid model.
3. Follow the instructions to pair via Bluetooth. (Note: This is a separate Bluetooth connection from your phone’s general audio connection.)
Can an ELEPRO Audiologist help program my hearing aids?
Yes! Within the ELEHEAR app:
1. Go to MENU > SETTINGS.
2. Take the in-app Hearing Test (with closed ear caps).
3. Submit your results to an ELEPRO Audiologist.
4. Our audiologists will remotely adjust your hearing aids and provide additional recommendations.
1. Go to MENU > SETTINGS.
2. Take the in-app Hearing Test (with closed ear caps).
3. Submit your results to an ELEPRO Audiologist.
4. Our audiologists will remotely adjust your hearing aids and provide additional recommendations.
Where can I find video tutorials?
We strongly recommend reviewing our step-by-step BEYOND instructional videos on YouTube. These cover:
1. Fitting and ear-cap selection
2. Charging
3. Pairing with phone and app
4. Cleaning and maintenance
1. Fitting and ear-cap selection
2. Charging
3. Pairing with phone and app
4. Cleaning and maintenance
