ElePro™ Remote Hearing Care
Free phone consultations with our audiology team are included with the purchase of ELEHEAR hearing aids.
What is ElePro™?
ElePro™ is ELEHEAR’s remote hearing care service, designed to bring professional support directly to users through the app. By combining in-app hearing assessment with expert fine-tuning, ElePro™ enables personalized adjustments based on individual hearing needs and real-life listening environments. It offers a seamless, accessible way to experience audiologist-level care.
Phone consultations with ELEHEAR’s audiology care team are free with the purchase of ELEHEAR hearing aids, giving customers an easy way to get professional guidance after receiving their devices.
How It Works
Access ElePro™ in the App
1. Open the ELEHEAR App and navigate to the ElePro™ section. Ensure your hearing aids are connected via Bluetooth.
Complete the Hearing Assessment
2. Follow the in-app instructions to take a guided hearing test in a quiet environment. This helps establish your baseline hearing profile.
Submit Your Listening Preferences
3. Answer a few short questions about your daily listening scenarios (e.g., conversations, TV, outdoor environments) and any specific concerns.
Professional Remote Tuning
4. Your results are reviewed by ELEHEAR hearing specialists, who fine-tune your device settings based on your hearing profile and usage needs.
Receive and Apply Adjustments
5. Once ready, your personalized settings will be delivered through the app. Simply sync your devices to apply the updates.
Meet Our Hearing Care Team
Jalene M. Nadeau M.A.,CCC-A
Audiologist & Hearing Professional
With over 22 years of experience as an audiologist, Jalene has helped thousands of hearing impaired clients improve their communication abilities. Most of her career was spent working in an ENT office, but she has been providing remote-support audiologic care for over three years now. Her goal is to educate and empower the hearing impaired to get the most out of their individual hearing aid journey.
Patrick Burton
Licensed Hearing Aid Dispenser
Patrick Burton is an experienced hearing care professional with a career spanning over four decades. Currently serving as a Hearing Specialist at ELEHEAR since March 2026, Patrick has a strong background in coaching clients in their journey with hearing aids and troubleshooting issues remotely. Prior experience includes roles as a remote Hearing Expert at Eargo for over five years. With prior experience as Regional Director/Field Trainer at AccuQuest Hearing Centers, a field sales representative with Siemens Hearing Instruments covering Southern California and Hawaii.
Additional roles encompass Clinic Manager positions at both Sonus Hearing Care Professionals and Newport Audiology Centers, as well as a Director of Sales at Auditory Instruments.
Patrick also co-owned Burton Associates Audiology & Hearing Center and was the owner of Downey Professional Audiology and Hearing Center, where significant revenue growth was achieved.
*Option 1: Email an existing hearing test
If you already have a formal hearing test or audiogram, please email a copy to audiologyservices@elehear.com.
Our audiology team will review your results and reply by email with personalized programming guidance and ear-cap recommendations.
Please note: Audiograms sent by email are reviewed by email only. If you send an audiogram without completing the in-app process, our team cannot remotely adjust your hearing aids through the app.
*Option 2: Use the ELEHEAR mobile app
1. Connect your hearing aids.
2. Take the in-app Hearing Test.
3. Select ElePro Audiologist, leave a note in the Message for Audiologist box, and hit Submit.
4. Our team will remotely adjust your hearing aids through the app and follow up with email recommendations.
2. Wear your hearing aids properly during testing.
3. Use Closed or Power ear caps for the hearing test.
Do not use Open ear caps, as they can cause inaccurate or false results.
Provide accurate feedback on your listening experience.
This process helps ensure a convenient, professional-grade hearing care experience that is fully remote and tailored to you.
1. Review the Quick-Start Guide and User Manual included in your box.
2. Check that you have everything: hearing aids, charging case, ear caps, and cleaning tools.
3. Remove the protective stickers on the battery contacts, place the aids in the charger, and charge for 3 hours before first use.
4. Visit our YouTube channel for BEYOND instructional videos (pairing, charging, cleaning, etc.).
5. Once fully charged, pair your hearing aids with your smartphone for Bluetooth calls and audio streaming.
6. Connect separately to the ELEHEAR mobile app for programming.
2. Select your hearing aid model.
3. Follow the instructions to pair via Bluetooth. (Note: This is a separate Bluetooth connection from your phone’s general audio connection.)
1. Tap MENU.
2. Select Hearing Test or ELEPRO Audiologist.
3. Complete the in-app Hearing Test using Closed or Power ear caps. Open ear caps should not be used, as they may cause inaccurate results.
4. Submit your results to an ELEPRO Audiologist.
5. Our audiology team will remotely adjust your hearing aids through the app and follow up with additional recommendations by email.
1. Fitting and ear-cap selection
2. Charging
3. Pairing with phone and app
4. Cleaning and maintenance
