Every session is led by a licensed hearing healthcare professional.
1-on-1 live online session
Every session is led by a licensed hearing healthcare professional.
45-minute in-depth consultation
A private 45-minute session scheduled at your convenience. Reschedule once for free if your availability changes.
45-minute in-depth consultation
A private 45-minute session scheduled at your convenience. Reschedule once for free if your availability changes.
Real-time fine-tuning
Experience real-time fine-tuning based on your personal hearing needs. Receive your customized hearing settings directly on your device.
Real-time fine-tuning
Experience real-time fine-tuning based on your personal hearing needs. Receive your customized hearing settings directly on your device.
Why ElePro Plus?
Connect directly with licensed hearing healthcare professionals through a live online session without commuting, long wait times and the cost of traditional clinic visits. Receive your personalized tuning right on your device and access professional advice right from your fingertip. It’s the best of both worlds you can hear for yourself.
Listening challenges happen in everyday situations, not just in a clinic. With ElePro Plus, you can apply your adjustments at home and experience them right away in your daily environments, so your settings can reflect your actual lifestyle - whether that's an office, the outdoors, or wherever life happens.
Go beyond simple volume and tone adjustments. Based on your hearing profile, listening needs and real-time feedback, hearing healthcare professionals can select from multiple fitting strategies and advanced formulas to fine-tune your hearing settings for a more personalized listening experience.
ElePro PlusSession Room Ready
Date
May 18, 2026
Time
2:00 - 3:00 PM
Your session room is ready. Join now to begin your appointment.
Understand your hearing needs and current listening experience.
Review your hearing test or hearing screening results
Discuss your hearing challenges and listening goals
Evaluate your current hearing aid performance
Personalize your hearing settings for the way you live.
Remote fine-tuning of your hearing aids
Adjustments based on your everyday listening environments
Personalized fitting using ELEHEAR's self-developed fitting formulas
Learn how to get the most from your hearing aids every day.
Hearing aid adaptation guidance
Everyday usage recommendations
Healthy hearing and listening tips
Continue your hearing journey after your session.
Receive your personalized fitting summary
Apply your new hearing settings in the ELEHEAR App
Receive a follow-up email within three days of your session
Assessment
Understand your hearing needs and current listening experience.
Optimization
Personalize your hearing settings for the way you live.
Guidance
Learn how to get the most from your hearing aids every day.
Follow-up
Continue your hearing journey after your session.
Licensed. Experienced. On your side.
Meet the licensed hearing professionals dedicated to helping you hear your best, with personalized care, real-time guidance and years of clinical experience.
Jalene M. Nadeau, AUD
Over 22 years of experience in audiology and hearing care, specializing in personalized care, patient education, and hearing aid optimization across clinical and remote settings.
Over 22 years of experience in audiology and hearing care, specializing in personalized care, patient education, and hearing aid optimization across clinical and remote settings.
20+Years practicing
3k+People Helped Hear Better
Patrick Burton
Patrick Burton has over 40 years of experience in hearing care, specializing in hearing aid fitting and complex hearing loss. He also serves as a Subject Matter Expert for California’s Hearing Aid Dispensers Board.
Patrick Burton has over 40 years of experience in hearing care, specializing in hearing aid fitting and complex hearing loss. He also serves as a Subject Matter Expert for California’s Hearing Aid Dispensers Board.
40+Years practicing
5k+People Helped Hear Better
Linda Carr-Kraft，M.A
Linda Carr-Kraft is an audiologist with 36+ years of experience. At ELEHEAR, she provides remote hearing care and personalized hearing solutions, helping users hear better and reconnect with everyday life.
Linda Carr-Kraft is an audiologist with 36+ years of experience. At ELEHEAR, she provides remote hearing care and personalized hearing solutions, helping users hear better and reconnect with everyday life.
30+Years practicing
3k+People Helped Hear Better
Paul R. Gullo，Au.D.
Dr. Paul R. Gullo is a licensed audiologist with over 33 years of experience in hearing care. American Board Certified in Audiology (ABAC), he provides personalized hearing care at ELEHEAR to help users hear better.
Dr. Paul R. Gullo is a licensed audiologist with over 33 years of experience in hearing care. American Board Certified in Audiology (ABAC), he provides personalized hearing care at ELEHEAR to help users hear better.
Purchase & activate your serviceBook your appointmentPrepare for your sessionMeet with your audiologistReceive & apply your settings
Purchase & activate your service
Purchase your ElePro Plus session through the ELEHEAR website and activate your service in the ELEHEAR app using your benefit code or linked account.
Better hearing in five steps.
1
Purchase & activate your service
Purchase your ElePro Plus session through the ELEHEAR website and activate your service in the ELEHEAR app using your benefit code or linked account.
2
Book your appointment
Complete your hearing profile, upload your hearing test results (or take a hearing test in the app) and schedule a live session with a licensed hearing professional at a time that works for you.
3
Prepare for your session
Before your appointment, charge your hearing aids and phone, ensure a stable internet connection, and find a quiet environment for the best fitting experience.
4
Meet with your audiologist
Meet with a licensed hearing professional in a 45-minute live session. Together, you'll review your hearing needs, receive personalized recommendations and fine-tune your hearing aids based on your real-life listening experience.
5
Receive & apply your settings
Receive your personalized hearing settings directly in the ELEHEAR app, apply them to your hearing aids, review your session summary and receive a follow-up email after your appointment.
Meet one-on-one with a licensed hearing professional.
Personalized hearing assessment
Review your hearing profile, listening goals, and current hearing aid performance.
Real-life environment optimization
Fine-tune your hearing settings based on your everyday listening situations.
Advanced personalized fitting
Receive personalized hearing aid adjustments using ELEHEAR's professional fitting software and self-developed fitting formulas.
Direct delivery to your hearing aids
Your updated hearing settings are sent directly to your device through the ELEHEAR App.
Session summary in the ELEHEAR App
Review your personalized fitting summary and audiologist recommendations anytime.
Post-session follow-up
Receive a follow-up email after your session to help you get the most from your new settings.
One visit to cover it all.
What's Included:
45-minute live online consultation
Personalized hearing assessment
Real-life environment optimization
Advanced personalized fitting
Direct delivery to your hearing aids
Session summary in the ELEHEAR App
Post-session follow-up
ElePro Plus currently covers 9 states.
ElePro Plus is currently available for ELEHEAR Beyond series users in Florida, Texas, California, Ohio, North Carolina, Virginia, Tennessee, Indiana and West Virginia.
ElePro Plus is currently available for ELEHEAR Beyond series users in Florida, Texas, California, Ohio, North Carolina, Virginia, Tennessee, Indiana and West Virginia. The service is available for purchase through the ELEHEAR website on a per-session basis.
The service is available for purchase through the ELEHEAR website on a per-session basis. Support for additional compatible ELEHEAR models and service areas is planned in the future.
Not available in your state yet?
Elepro Plus is expanding to more states. Tell us where you are, and we’ll let you know when the service becomes available in your area.
Thanks! We’ll be in touch.
Sorry, something went wrong. Please try again.
We’ll only contact you about ElePro Plus availability and related updates.
Currently available in 9 U.S states:
Florida, Texas, California, Ohio, North Carolina, Virginia, Tennessee, Indiana, West Virginia
ElePro Plus
$99$149
One 45-minute live consultation with a
licensed hearing professional
Compare the features and find out which experience fits your personal needs.
Feature Comparison
Features
ElePro BasicStarter Experience
ElePro PlusPersonal Consultation
ElePro Basic
ElePro Plus
PricePrice
FreeFree
$99 / session$99 / session
How You Receive CareReceive Care
Professional recommendations reviewed by a hearing professionalReviewed remote advice
Live 1-on-1 online consultation with a licensed hearing professionalLive 1-on-1 video call
Hearing AssessmentLive guidance
Self-guided hearing test—
Live hearing assessment with professional guidance
Device AdjustmentsReal-time adjustments
Remote adjustments based on your submitted results—
Real-time adjustments during your live session
PersonalizationSoftware tuning
Overall sound adjustments using Volume & Tone controlsBasic
Advanced personalized fitting using professional fitting software and ELEHEAR fitting formulasProfessional
Real-Life OptimizationReal-Life Optimization
—
Fine-tuned for your everyday listening environmentsFine-tuned environments
Live Two-Way ConversationTwo-Way Feedback
—
Ask questions and receive immediate feedback during your sessionImmediate responses
Compatible DevicesCompatible Devices
Compatible ELEHEAR hearing aidsELEHEAR hearing aids
ELEHEAR Beyond SeriesELEHEAR Beyond Series
Available InAvailable In
Supported service regionsSupported service regions
Florida, Texas, California, Ohio, North Carolina, Virginia, Tennessee, Indiana and West VirginiaFlorida, Texas, California, Ohio, North Carolina, Virginia, Tennessee, Indiana and West Virginia
Common Questions.
What is ElePro Plus?
ElePro Plus is ELEHEAR's remote professional hearing care service. Through the ELEHEAR app, you can connect with a licensed audiologist for a 45-minute, one-on-one live video session, getting personalized hearing aid fine-tuning, a hearing assessment, and usage guidance, all from the comfort of your home.
How do I redeem my ElePro Plus session after purchasing?
After purchase, you will receive a redemption code by email.If you purchased using the same email address as your ELEHEAR account: Your ElePro Plus benefit will be automatically added to your account. Open the ELEHEAR App and look for a pop-up prompting you to activate your service.If you used a different email address: Open the ELEHEAR App → go to My Profile → tap Redeem Access → enter or paste your redemption code. Once verified, your session will be added to your account.
My code says invalid or already used.
Please try the following: 1. Double-check that you have entered the Redeem Code correctly. 2. Make sure your ELEHEAR App is updated to the latest version (4.1.0 or above).
How do I book my appointment?
After submitting the Informed Consent for Teleaudiology Service Form in the app, you can schedule an appointment with one of our licensed hearing care professionals. Once confirmed: • Your upcoming appointment will appear on the Home page of the ELEHEAR App. • You'll receive a confirmation email with your appointment details and preparation instructions.
What happens during the live session?
When your appointment time arrives, tap 'Join Session' in the ELEHEAR App to connect with your hearing care professional. Make sure your microphone is on and your hearing aids remain connected to your phone throughout. During the session, your audiologist may: • Review your hearing profile and hearing test results • Discuss your listening needs and everyday hearing challenges • Remotely fine-tune your hearing aids • Apply new hearing settings and ask for your real-time feedback • Provide personalized hearing care recommendations
What is the refund policy?
To be eligible for a refund, all of the following conditions must be met: Your session has not been used Your complimentary rescheduling opportunity has not been used Your request is submitted within the 6-month service validity period. To get started, reach out to ELEHEAR Customer Support at support@elehear.com or call (888) 669-1099. Our team will review your request in accordance with our service terms and assist you accordingly.
Will my session be recorded?
Yes. Your live session with your hearing care professional will be recorded (audio). The recording is used to:
• Maintain an accurate clinical record for follow-up care
• Support quality assurance and service improvement
Recordings are stored securely, retained only as long as necessary to fulfill these purposes and comply with applicable legal requirements, and are never sold or shared with third parties for marketing purposes.
You may request a copy of your recording or request its deletion, subject to applicable laws and ELEHEAR's record retention obligations. By proceeding with the session, you consent to this recording.
Is my hearing data safe and private?
Yes. ElePro Plus is built on a HIPAA-compliant infrastructure from the ground up. All session recordings, test results, and personal hearing data are securely handled and stored in accordance with U.S. health privacy regulations. Data is never sold or shared with third parties for marketing purposes.
