ElePro Plus Service Policy
This ElePro Plus Service Policy applies specifically to the purchase and use of ELEHEAR's ElePro Plus teleaudiology service. ElePro Plus is a service product and is subject to the terms below rather than ELEHEAR's return and warranty terms for physical products.
The ElePro Plus teleaudiology session must be completed within 6 months from the date of purchase. If the service is not used within this period, it will expire and will no longer be eligible for use or refund.
Users may cancel or reschedule their appointment once, provided the request is made at least 24 hours before the scheduled appointment time.
Cancellation or rescheduling requests made within 24 hours of the appointment are not permitted.
After using the one-time cancellation opportunity, users may schedule a new appointment, but they may not cancel another appointment.
After using the one-time rescheduling opportunity, users may not reschedule the appointment again. Once the complimentary rescheduling opportunity has been used, the service will no longer be eligible for a refund, even if the teleaudiology session has not yet taken place.
If a session cannot be completed due to factors beyond the user's control (such as the hearing care professional being unavailable, technical issues, or an unstable internet connection), the user will be eligible to reschedule the session once at no additional charge.
Once the complimentary rescheduling opportunity has been used, the service will no longer be eligible for a refund, even if the remote hearing care session has not yet taken place.
If the service has not been used (i.e., the remote hearing care session has not taken place), users may request a refund within the 6-month validity period, provided the complimentary rescheduling opportunity has not already been used.
Canceling an appointment does not affect refund eligibility, provided the session has not taken place, the service remains within its validity period, and the complimentary rescheduling opportunity has not been used.
To request a refund, users must contact ELEHEAR Customer Support. Customer Support will verify the redemption code status, service usage status, and rescheduling history before processing the request.
Once a redemption code has been redeemed, it cannot be unredeemed. Redeeming the code does not by itself constitute use of the service. The service is considered used once the teleaudiology session has taken place.
